Frequently Asked Questions (FAQs)

1. What types of waste can Pick My Junk remove?

At Pick My Junk, we take care of most types of rubbish, whether it’s from your home, office, or even a construction site. From old furniture and appliances to garden waste and general junk, as long as it’s safe to handle, we’ve got it covered.

2. What waste types do you accept in small quantities?

We’re happy to help with smaller amounts of household waste such as packaging, broken furniture, and garden clippings. If you’re unsure about what you can dispose of, just give us a quick call, and we’ll guide you.

3. Are there any waste types that you can’t remove?

For safety and legal reasons, we can’t collect hazardous waste like chemicals, asbestos, or medical waste. If you’re ever in doubt about a particular item, feel free to reach out, and we’ll let you know if it’s something we can handle.

4. Can you remove waste from anywhere?

We can remove waste from most places, whether it’s inside your house, your office, or even a construction site. If the location has tricky access, like tight spaces or upper floors, let us know in advance, and we’ll plan accordingly.

5. Are there any places you can’t remove waste from?

We can’t access restricted or unsafe areas, or places that don’t allow proper vehicle access. We always aim to make things easy, so please ensure the area is reachable for our team.

6. How should I prepare my rubbish for removal?

We recommend gathering your rubbish in one spot, but if you need help, don’t worry! Our team can assist with moving things around. You don’t need to bag your rubbish, but it can make the process smoother if you do.

7. Do I need to move my waste outside?

It’s easier for us if the waste is placed outside, but if that’s not possible, no problem! We’re happy to come inside and collect your rubbish as long as the space is accessible and safe.

8. Will you help with large or heavy items?

Yes! If you’ve got bulky or heavy items like old furniture, construction debris, or other large rubbish, we’ve got the right equipment and team to handle it. We’ll take care of everything and make sure it’s properly disposed of.

9. How do you charge for waste removal?

Our prices are based on the volume of waste we collect, and we’ll provide a clear quote before we start. If the waste is especially heavy (like rubble or soil), the price may adjust based on the weight, but we’ll let you know in advance.

10. How can I estimate the weight of my rubbish?

A general estimate is that each cubic yard (about 0.76m³) of waste weighs around 100kg. If you’ve got heavy items like bricks or soil, the weight may vary, so feel free to give us a call for a more accurate estimate.

11. Can I book your services online?

Yes! Booking is simple and available 24/7 through our website. Just choose your time, and we’ll be ready to help whenever works best for you.

12. Can I change or cancel my booking?

We understand that plans change! You can reschedule or cancel your booking by contacting us, and we’ll happily assist in finding a better time that suits you.

13. Do you offer fixed prices for your services?

Yes, we offer fixed quotes based on the amount and type of waste. There are no surprise fees. If anything unexpected comes up (like extra items or hazardous waste), we’ll be sure to discuss it with you beforehand.

14. Are you flexible with time slots for waste collection?

We know schedules can be hectic, which is why we offer flexible time slots. While we aim to stick to your preferred time, please note that the time window may shift a little, and we’ll keep you updated throughout.

15. What vehicle do you use for rubbish removal?

We use a range of vehicles, from smaller vans for residential pickups to larger trucks for commercial or bulky waste. We’ll send the right vehicle based on your specific needs to make everything run smoothly.

16. Are your collection vehicles environmentally friendly?

Yes, we’re committed to being eco-friendly. Our vehicles are fuel-efficient, and we recycle over 95% of the waste we collect. By choosing us, you’re helping reduce landfill waste and promote responsible disposal.

17. What happens if I have more or less rubbish than expected?

If you have more rubbish than we anticipated, we’ll adjust the price to reflect the extra volume. If you have less, you’ll only pay for what we remove – we believe in fairness and ensuring you only pay for what you get.

18. How do I pay for the rubbish collection?

Payment is quick and secure. You can pay by card or bank transfer once we’ve completed the job. You’ll also get a receipt and a Waste Transfer Note for your records.

19. Will I receive any documentation for the waste removal?

Yes, once your waste is cleared, we’ll send you an electronic Waste Transfer Note. This document provides details of the collection, including the time, vehicle registration, and recycling stats. It’s part of our commitment to legal and responsible waste disposal.

20. What happens to my waste after it’s collected?

After we collect your waste, it’s taken to a local transfer station where it’s sorted and recycled. Over 95% of the waste is recycled, ensuring that your waste doesn’t end up in a landfill unnecessarily.

Still Have Questions?

If you’re looking for more information or need assistance with anything, don’t hesitate to get in touch. Our friendly team is here to make waste removal as easy and hassle-free as possible for you!