Terms & Conditions for Pick My Junk

Welcome to Pick My Junk! These terms & conditions explain the agreement between you (the customer) and us (Pick My Junk). By using our rubbish removal services, you accept and agree to comply with the terms & conditions set out below. Please take a moment to read them thoroughly, as they govern your use of our services.

1. About Pick My Junk

Pick My Junk is a waste removal company based in the UK. We provide professional, same-day rubbish clearance services for both residential and commercial properties. Our service is operated via a man and van team, and we are committed to delivering fast, efficient, and reliable waste disposal solutions, all in accordance with these terms & conditions.

Our website address is: https://pickmyjunk.co.uk. All correspondence regarding our services or terms & conditions can be directed to us through our contact form or by email at info@pickmyjunk.co.uk.

2. Booking a Service and Our Agreement

A legally binding agreement under these terms & conditions is created once we accept your booking—whether made through our website, via phone, by email, or in person. This agreement includes only the terms & conditions stated here, and no additional or conflicting terms shall apply.

Our service begins when you confirm a booking and ends once the agreed rubbish has been collected and disposed of. If additional waste or work is required, extra charges may apply, which will be clearly communicated as part of these terms & conditions.

All quotes are based on the details you provide at the time of booking. If this information is found to be incomplete or inaccurate, we reserve the right to adjust the quote accordingly as set out in our terms & conditions.

3. Service Delivery and Responsibilities

We aim to provide timely service and professional waste removal in line with our published terms & conditions. However, we cannot guarantee specific arrival times due to unforeseen delays.

To ensure a smooth service under these terms & conditions, you must:

• Provide safe and unobstructed access to the collection site.

• Notify us of any items that may be especially large, heavy, or hard to remove.

• Alert us to any special circumstances like limited parking or access restrictions.

Failure to meet these requirements may result in cancellation or a wasted journey fee, in line with our terms & conditions.

4. Items We Can and Cannot Collect

In accordance with our terms & conditions, we collect most types of non-hazardous domestic and commercial waste. Examples include:

• Furniture

• Appliances (excluding fridges and freezers)

• Electronics

• General rubbish

• Office and construction debris

Restricted items under our terms & conditions include:

• Asbestos

• Paint or solvents

• Batteries

• Clinical waste

• Gas bottles

• Wet or liquid waste

Hazardous waste may result in refusal or extra charges, as detailed in these terms & conditions.

5. Pricing, Quotes, and Payment Terms

All prices listed or quoted are subject to VAT and follow our pricing terms & conditions.

Final pricing is determined by total volume, weight, and the type of waste, with additional charges applied for:

• Extra labour time

• Heavy or awkward items

• Parking or congestion charges

Payment must be made as outlined in our terms & conditions. Late payments may result in administrative fees, interest, or return of waste.

6. Cancellations, Changes, and Refunds

You may cancel a booking in accordance with our cancellation terms & conditions—free up to 24 hours before collection.

Cancellations within 24 hours may incur a wasted journey fee. Refunds are handled according to our terms & conditions and will be processed to your original payment method.

7. Liability and Damage

Under our terms & conditions, Pick My Junk is not liable for:

• Damage due to structural weakness

• Financial losses

• Unreported issues after service completion

Damage claims must be submitted within 7 days, as stated in these terms & conditions.

8. Force Majeure – Events Beyond Our Control

We are not liable for service disruptions caused by events outside our control (e.g. weather, accidents, legal restrictions), as outlined in our force majeure clause within these terms & conditions.

9. Your Responsibilities as a Customer

By using our services, you agree to the following terms & conditions:

• You have the right to dispose of the items

• The waste is accessible and safe

• No hazardous materials are included

• All charges will be paid on time

You agree to indemnify Pick My Junk for any violations of these terms & conditions.

10. Data Privacy and Usage

All personal data is handled securely and only used to fulfil our services in line with our terms & conditions and privacy commitments.

Your data is never shared for marketing purposes and can be updated or deleted upon request.

11. Legal Jurisdiction

These terms & conditions are governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of English courts.

12. Amendments to Terms & Conditions

Pick My Junk reserves the right to revise these terms & conditions at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the current terms & conditions.

Contact Us

If you have any questions or require clarification on our services or terms & conditions, please contact us at:

• Email: info@pickmyjunk.co.uk

• Website: https://pickmyjunk.co.uk

Thank you for reviewing our terms & conditions and for choosing Pick My Junk.