Privacy Policy for Pick My Junk

At Pick My Junk, your privacy matters to us. This policy explains how we collect, use, and protect your information when you visit our site or use our services.

Who We Are

Our website address is: https://pickmyjunk.co.uk. We’re committed to providing safe, professional, and eco-friendly junk removal services across the UK, and that includes respecting your privacy online.

1. What We Collect and Why

When you reach out to us—whether it’s to book a service, ask a question, or get a quote—we collect basic details like your name, email address, phone number, and home or business address. We use this information to:

• Respond to your enquiries

• Provide services and quotes

• Process payments

We don’t collect technical data like your IP address directly, but third-party tools (like Zendesk, which powers our live chat) may collect it to help us support you.

If you leave a comment on our site, we collect the information shown in the comment form, along with your IP address and browser user agent to help with spam detection. An anonymized version of your email address may be sent to Gravatar to show your profile picture.

2. Uploading Media

If you upload photos or files to our site, please avoid uploading images that contain location data (EXIF GPS). Other visitors could download and extract that location info.

3. Cookies – What They Are and How We Use Them

Cookies are small files that help our website remember who you are. We use them to:

• Keep you logged in during a session

• Save your preferences

• Help us understand how the site is used

• Power live chat via Zendesk

If you leave a comment, you may choose to save your name, email, and website in cookies for convenience. These last for one year.

When you log in, cookies help remember your login info and screen settings. Login cookies last two days, screen option cookies last a year, and if you click “Remember Me”, your login will persist for two weeks.

Editing or publishing a post? A cookie saves the post ID—it doesn’t store personal data and expires in a day.

4. Managing Cookies

Want to limit cookies? Use your browser’s settings to:

• Block cookies

• Warn you before accepting them

• Delete them anytime

Learn more about managing cookies here:

• www.allaboutcookies.org

5. Embedded Content from Other Websites

Some pages on our site may include content from other websites (like videos or blog articles). That content behaves just as if you visited the original site—it may collect data, use cookies, or track your activity, especially if you’re logged in to those sites.

6. Sharing Your Data

We don’t sell your information. We only share it when:

• You’ve given us permission

• It’s required by law

• Trusted providers help us run the site (like Zendesk)

• You request a password reset (your IP address is included)

• Our business changes ownership (your data stays protected)

7. How Long We Keep Your Data

If you leave a comment, it and its data are stored indefinitely so we can recognize and approve future comments faster.

If you register for an account, we store the details in your profile. You can view, edit, or delete your info anytime (except your username). Admins can view and edit your data too.

8. Your Rights Over Your Data

You can ask for a file of all the personal data we hold about you. You can also request that we delete your personal data—unless we need to keep it for legal, admin, or security reasons.

9. Links to Other Websites

Our website may link to other sites with different privacy practices. We’re not responsible for how those sites collect or use your data.

10. Updates to This Policy

We might update this policy from time to time. When we do, we’ll post the changes here so you’re always in the loop.

Need Help?

Got questions? Reach out to us anytime at info@pickmyjunk.co.uk.

Last updated: 29- June-2025